Privacy Policy

We, GRABBY For Online Selling (جرابي للبيع عبر الإنترنت), a business licensed by the Dubai Department of Economy & Tourism under Trade License No. 1637251, Commercial Register No. 2892743, operating the online store grabbyshop.com ("GrabbyShop", "we", "our" or "us"), respect your privacy and are committed to protecting the personal data of everyone who visits or buys from our store.

This policy explains what we collect, why we collect it, and the choices you have. By using grabbyshop.com, you agree to the practices described below.

1. The Data We Collect

Depending on how you use the store, we collect:

1. Identity & contact data — your name, email address, phone number and shipping address, provided when you place an order or create an account.
2. Order & payment data — the products you buy and your order history. Card payments are processed directly by our payment providers over encrypted connections; we never see or store your full card number.
3. Technical data — your IP address, browser type, device and operating system, and the pages you visit on our store.
4. Marketing preferences — whether you have chosen to receive offers and updates from us.

2. How We Use Your Data

• To process, pack and deliver your orders, and to keep you updated on their status.
• To answer your questions and handle returns, exchanges or warranty requests.
• To improve the store — understanding which products and pages people actually use.
• To send offers and updates, only where you have agreed to receive them.
• To meet our legal, accounting and tax obligations as a licensed UAE business.

3. Cookies

grabbyshop.com uses cookies — small files stored by your browser — to keep your shopping cart working, remember your preferences and understand how the store is used. You can block or delete cookies in your browser settings; the store will still open, but some features such as the cart and checkout may not work properly.

4. Analytics & Advertising Tools

We use a small number of third-party tools to understand our traffic and measure our advertising:

• Google Analytics — site traffic and user behaviour.
• Meta (Facebook) Pixel — ad measurement and retargeting.
• TikTok Pixel — conversion tracking for our campaigns.

These providers set their own cookies and process data under their own privacy policies. You can limit ad personalisation at any time through your Google, Facebook and TikTok account settings, or through your browser's tracking controls.

5. Who We Share Data With

We do not sell your personal data — to anyone, ever. We share it only with partners who need it to serve you, and only the minimum required:

• Courier and delivery companies — your name, address and phone number, so your order reaches you.
• Payment providers — to process your payment securely.
• The analytics and advertising providers listed in section 4.
• Public authorities — only where UAE law requires it.

6. How Long We Keep Your Data

Order and invoice records are kept for as long as UAE commercial and tax regulations require. Marketing data is kept until you unsubscribe or ask us to remove it. Data we no longer need is deleted or anonymised.

7. Keeping Your Data Secure

The store runs over an encrypted (SSL) connection, payment details go straight to the payment provider, and access to customer data is limited to the people who need it to do their jobs. No online system can be guaranteed 100% secure, but we treat protecting your data as part of the job — not an afterthought.

8. Your Rights

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you can:

• Request a copy of the personal data we hold about you.
• Ask us to correct or update anything that is inaccurate.
• Ask us to delete your data, subject to records we are legally required to keep.
• Withdraw your consent to marketing at any time — every marketing email we send includes an unsubscribe link.

To exercise any of these rights, email us at support@grabbyshop.com. We may ask you to verify your identity first.

9. Children's Privacy

Our store is not directed at anyone under 18, and we do not knowingly collect their personal data. If you believe a minor has provided us with personal data, contact us and we will delete it.

10. Links to Other Sites

Our store links to our social media pages and may link to other external sites. Their privacy practices are their own — this policy covers grabbyshop.com only.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with a new "Last updated" date at the top.