Frequently Asked Questions

You can pay by card (Visa or Mastercard), Apple Pay, or cash on delivery. Card payments are processed over an encrypted connection — we never see or store your card number.

No — you can check out as a guest. An account just makes life easier: it saves your addresses and keeps your order history and tracking in one place.

Once your order is confirmed, you'll receive an email with the details. You can follow its status any time on our order tracking page, or under My Orders in your account.

Yes — all seven Emirates. Orders usually arrive within about 4 business days, depending on your location.

Shipping is calculated from your delivery location and order value, and you'll see the exact amount at checkout before you pay — no surprises after.

You can request a return or exchange within 7 days of receiving your order, as long as the product is unused and in its original condition and packaging. Defective items are always replaced or refunded in line with your rights under UAE consumer protection law.

We're sorry — that's on us. Contact us within 48 hours of delivery with your order number and a photo of the item, and we'll arrange a replacement or refund as fast as we can.

Products covered by a manufacturer's warranty carry that warranty in full — just keep your invoice as proof of purchase. Warranties don't cover damage caused by misuse.