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Refund & Returns Policy
Simple, fair and clear — here is how returns, exchanges and refunds work at GrabbyShop.
1. Overview
We want you to be happy with every order. If something isn’t right, you can request a return or exchange within 7 days of receiving your order, as long as the conditions below are met. Defective, wrong or damaged items are always handled in line with UAE consumer protection law.
2. What Can Be Returned
A product is eligible for return or exchange when it is:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by your purchase invoice, which is your proof of purchase
3. What Cannot Be Returned
Some products cannot be returned for hygiene reasons or because of their nature. Where this applies, it is clearly stated on the product page before you buy.
4. How to Request a Return or Exchange
- Email us at support@grabbyshop.com within 7 days of receiving your order.
- Include your order number and tell us whether you would like a return or an exchange.
- We will reply with the next steps — a real person answers within 24 hours, Saturday to Thursday.
5. Wrong, Damaged or Defective Items
If your order arrives wrong or damaged, contact us within 48 hours of delivery with your order number and a photo of the item. We will arrange a replacement or a refund as fast as we can. Defective items are always replaced or refunded in line with your rights under UAE consumer protection law.
6. Refunds
Approved refunds are made to the original payment method. For cash-on-delivery orders, we agree the refund route with you directly. If we cancel an order after you have paid — for example, because a product is out of stock — you are refunded in full.
7. Warranty
Products covered by a manufacturer’s warranty carry that warranty in full. Keep your purchase invoice as proof of warranty. Warranties do not cover damage caused by misuse.
Need help with a return?
Email us at support@grabbyshop.com — a real person reads every message.